Shipping confirmation
As soon as the shipment has been registered, you will receive an email with Track & Trace where available. It may take a while before the first scan becomes visible.
From Amerongen to your front door
Shipping and delivery
We ship Monday to Friday. If you order before 11:00 am on a working day and payment has been completed, we will ship the order the same day.
Ordered before 11:00Shipped the same day Monday to Friday
Usually the next dayThe delivery time remains dependent on the carrier
Costs visible in advanceYou will see the rate in the checkout before you pay
Within the Netherlands
Processing and delivery
Orders placed and paid for before 11:00 am Monday to Friday will be shipped the same day. Orders placed after 11:00 AM will in principle be delivered the next working day.
A package is usually delivered the next day. Final delivery depends on the carrier, weekends and holidays and therefore cannot be guaranteed.
Please check the shipping address carefully. An incomplete or incorrect address may cause delays or additional costs.
After shipment
Track your package
Delay
Please check the tracking information first. If there is no new scan for several working days or the package appears lost, please contact us with your order number.
Received damaged
Take clear photos of the outer packaging, shipping label and contents immediately and contact us as soon as possible.
Useful for every order
Create a shop account
Your order updates, Track & Trace information and order history remain clearly organized in your shop account.
You can more easily find previous orders and view the current status without having to keep separate data. We don't send newsletters, so you don't have to worry about marketing emails or spam.
Shipping FAQ
What does shipping cost within the Netherlands?
The current rate is calculated at checkout and shown before payment. This means you always see the amount that applies to your order.
Do you ship abroad?
If delivery to the selected country is available, the options and costs will be shown in the checkout. Please take into account local regulations for CBD products; the recipient is responsible for checking this.
My address has been entered incorrectly. What now?
Contact us immediately. Once processed or transferred to the carrier, the address may not be able to be changed.
Can I pick up my order?
Only if this has been expressly agreed in advance. Do not come to the business address without an appointment.
Question about an ongoing shipment?
First view your shop account. If you cannot find an answer, please send your name and order number via WhatsApp so that we can quickly find the order.
From an informed choice to a clear order
Have you found the range for your pet? Explore the available variant and strength in the shop and check the details before ordering. The shop shows current prices and the payment and shipping options for your order. If you are deciding between two products or have a question about an existing order, our support team is happy to help. You will know where to turn even after choosing your bottle.